How to Reach Support and Get Help

When something goes wrong, contacting support is the fastest path to a fix. 00Shark offers 24/7 support.

Primary contact

The most direct channel is Telegram support: @aliyun370. Use it for pre-sales questions, technical issues, renewals and after-sales alike.

Have this ready before contacting

To help support pinpoint the issue, prepare:

• Your server IP or order details;
• A specific description (when it started, what you see);
• Relevant screenshots or errors (ping/mtr output, error messages).

Self-serve common issues first

Many common questions are answered in this Help Center, such as "What to do when your VPS won't connect" and "How to reset a forgotten root password." Checking the relevant category is often faster.

Response time

We'll reply as soon as possible. During busy periods please be patient, and flag urgent cases in your message.